Dear Human Resources Director,

 

 

In addition to my resume, I can tell you that I am a very dependable person with a strong work ethic.  I am responsible, punctual, and trustworthy.   I am practical, and utilize common sense in every situation.  I have profound communication and listening skills and have never missed a deadline or sales goal. 

 

In my most recent corporate managerial support position, I provided HR/Payroll, Administrative/Office, and Operations support for 40 IHOP restaurants, supporting 6 Area Directors, 40 General Managers, 35 Salaried Restaurant Managers, and 96 Assistant Managers. High volume and demanding schedules are not an issue for me whatsoever.  I have tremendous professional strength in the restaurant and construction industries and have applied these strengths to benefit the bottom line of my employers throughout my career.

 

I am currently working part time as the Cleaning Services Director and HR/Office Administrator of a family owned Construction Company that specializes in installing finish carpentry and finish hardware on multi-family housing units. I additionally work part time as the Catering Director for Utah’s Best Catering, a local catering company in Davis County, Utah. I am seeking new employment to resume working on a full time basis with one employer.

  

I do not buckle under pressure and think clearly in stressful situations.  I am detail oriented, results driven with a proven track record of success, and am more than capable of working on my own and leading a successful team.  I am honest and pleasant and would be happy to answer any questions that you may have about me, or my experience to assist you in your decision. The best time of day to reach me is 9am -8pm, MST

 

 

I look forward to hearing from you!

 

 

Respectfully,

Stephanie Chamberlain

Cell: (801) 835-2864

poeticism@comcast.net

Stephanie Chamberlain

1010 S. 1525 W.

Syracuse, Utah 84075

(801) 835-2864

poeticism@comcast.net

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Summary

 

I have profound communication and listening skills which has helped me to excel in my career. I have over eight years of high volume Restaurant / Hospitality experience in Senior Management, operating multiple 3+ Million yearly sales locations in which, I was able to train and mentor Managers and employees successfully throughout my employment. I have over 18 years of experience in customer service environments, fourteen of which have been in leadership.  I have 15 years of Human Resources leadership experience and excel in restaurant environments.  I have 8 years of experience working remotely based from my home office.  I am an extremely motivated employee, and am always willing to take on extra responsibility to achieve the goals of my employer.  I strive each day to better myself and the company that I work for, and encourage others to do the same.

 

 

Specialties: I have an extensive knowledge of computer programs and applications, and love to learn new software and processes. I have a strong working knowledge of MS Word, Excel, PowerPoint, Google Docs, and QuickBooks. I am well versed in legalities in both the food and construction industries, and know how to develop strong working relationships with my co-workers and clients. I am neat and clean, and extremely organized, and use every opportunity to show kindness and understanding to others. I am proficient with POS systems, accounting, P&L, A/P, A/R, Inventory, cash management, recruiting, and vendor/supply management. I have a passion for customer service, and believe that guest satisfaction is the only key to success.

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Experience

 

Catering Director at Utah’s Best Catering Company June 2014 – Present

Submit catering estimates and proposals to prospective clients and oversee event staff and QA.  Manage food quality, budget control, scheduling, and profit projections.  I handle all office administration, financial and tax processing and reporting, payroll processing and delivery, seek out advertising outlets, and continually seek new means of increasing sales while decreasing unnecessary expenditures.

 

Cleaning Services Director and HR/ Office Administrator at Royal-T Construction August 2011 - Present

Coordinate with the company Foreman to support company operations, project management, scheduling, cost control, project design, staffing needs, etc. Process bi-weekly payroll, monthly P&L's, bank reconciliation reports, quarterly and yearly tax reporting, new hire reporting, A/P, A/R, banking, worker's compensation, liability insurance and all other accounting or administrative needs.  I prepare contracts, seek out advertising outlets, and provide executive support to our staff.

 

HR Coordinator / Payroll Administrator at Peak Restaurant Partners (IHOP)

(Additionally cross-trained to act as Operations Support Manager) October 2011 – December 2013

Respond to daily emails and phone calls to provide support for 39 restaurant locations, 6 Area Directors, and the company President. I responded to State Child Support Agencies, Law Firms, etc. regarding garnishments, employment verifications, paycheck corrections, vacation accrual and payout, final check requests, etc. I sent out reprinted W-2’s as requested by location, as well as copies of check stubs for employees. I processed payroll for approximately 1,700 employees in California, Idaho, Utah, South Dakota, Colorado, Montana, Florida, and Wyoming on a bi-weekly basis, and provided training and assistance to management staff concerning HR/Payroll, and Operations, issues. *Experience in speaking to large groups, preparing and training with PowerPoint presentations.

**In this position, I successfully transitioned the payroll process for 1700 employees to a paperless payment system.  I additionally proposed new strategies of operation resulting in tens of thousands in savings each year in operating costs. I also trained the general management staff in sales strategy, resulting in a dramatic increase in food sales. 

 

 

Owner/Director at Miss Stephanie's Daycare

December 2009 - March 2011

Plan and provide daily meals and activities as well as supervision to children while their parents are at work. CPR & First Aid Certified. State Licensed in home childcare provider.

 

 

CFO / Operations Manager at Tritan Construction, Inc.

June 2006 - November 2009

I was responsible for all office, financial, cash handling, and accounting responsibilities. I process company reports, A/P, A/R, calculate and deliver employee payroll, filing, perform periodic company audits, prepare and send invoicing, and supply all office inventory. Pursue new bidding and advertising opportunities. I coordinate daily tasks with the owner to insure company accuracy. Supervise and train staff teams for post-construction cleaning.

 

Operations Manager at Due South, Inc.

December 1999 - June 2006

Interviewed, hired, guided, and counseled staff. Calculated, filed, and delivered employee payroll. I experimented with new marketing strategies. I maintained and modified daily operations. Expressed concerns and handled delicate subject matter. Budgeted and balanced merchandise accounts. I applied multi-tasking and communication skills. Cashiering experience, trained other cashiers, balanced safe, and multiple daily tills and expense accounts. I provided daily credit card balancing, reconciliation, and reports, as well as data entry.

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Licensure & Certifications

 

Real Estate License – Sales Agent 2014-2016

Utah Division of Real Estate

 

ServSafe 2/11/13 – 2/11/2016

Certified Instructor & Registered Examination Proctor

ServSafe Food Protection Manager Certification

 

Fred Pryor Seminar, Human Resources

August 2013

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References

 

Tony Blakeslee, Area Director for Peak Restaurant Partners - (208) 403-5807 – Known 3 years

Greg Page, Area Director for Peak Restaurant Partners – (801) 694-3944 – Known 3 years

Jeanette Kendall, General Manager for Peak Restaurant Partners – (801) 458-4693 – Known 2 year

 

 

 

1.       Tony Blakeslee – above listed reference.

I recommend Stephanie for any and all Payroll and HR dealings.  I have the privilege to work with Stephanie and she is always ahead of the game and she knows what she is doing.  She helps my managers and employees on a daily basis and shows care and concern for them and their needs.   Stephanie is very timely and hits all of her deadlines ahead of schedule.   It is great working with Stephanie and I depend on her for most important decisions and advice on a daily basis.  Thanks for all you do for us!

Tony Blakeslee, Area Director
Peak Restaurant Partners (IHOP)

 

2.       Jeanette Kendall – above listed reference.

Over the past two years I have had the opportunity and privilege of working closely with Stephanie while she was employed with Peak Restaurant Partners (IHOP). Although HR/Payroll was her primary job function, she took it upon herself to assist in many other areas as needed.

Not only did she ensure that payroll was correct and processed for all 40 locations she processed all of our new employees as well. She also continuously trained General Managers on the latest P&L process and assisted us each month with problems.  She also gave us sales training.   Stephanie was easy to learn from and thorough in her training.  She was always quick to assist us and answer questions, always with a smile.

One thing I really admire about Stephanie is her attention to detail.  She was also a big fan of recognition.  She always noticed a job well done and would recognize the employee with a pin, a picture, and companywide email. This was motivating and a success in building the teams morale.

I would highly recommend Stephanie for any position. She would be a great asset to any team, and building the company's growth.  Should you have any further questions please feel free to contact me at the number listed above.

Jeanette Kendall, General Manager Ihop 1743

Peak Restaurant Partners (IHOP)

 

 

 

3.       Jedydyah Allred – previous co-worker, Peak Restaurant Partners

 

"Stephanie processed payroll for our company in the past. She remembers that the employees are her customer and always provides an extremely high level of service. She is impeccable with her work."